Refund policy

We want every beluboo piece to feel right on your baby. Here is how returns, exchanges and refunds work, and what each one costs you.

The short version

Wrong size? Exchange it free within 7 days of delivery.
Damaged in transit or the wrong item? Tell us within 48 hours of delivery. It's on us.
Manufacturing defect? You have 30 days, even after washing. It's on us.
Arrived late? If your order hasn't reached you within 12 business days of dispatch, cancel it for a full refund.
Changed your mind? Return it within 7 days. A flat ₹100 reverse pickup fee is deducted. Choose an exchange instead and the fee is waived.

Return window and condition

Size exchanges and change-of-mind returns must be requested within 7 days of delivery. Items must be unworn, unwashed and unused, with all original tags attached. Because these garments are worn by infants, we can't accept anything that has been worn, washed, altered or damaged after delivery, or that shows signs of use, staining or odour. This doesn't apply to manufacturing defects, damage in transit or wrong items, which are covered below.

Size exchanges are free

Tell us the size you need and we'll arrange a free pickup and send the new size at our cost, subject to availability. If your size is out of stock, we refund you in full instead. One free exchange per item.

Damaged in transit or the wrong item

If your parcel arrives damaged, or you receive the wrong item or size, tell us within 48 hours of delivery and send us photos of:

1. The whole item, laid flat
2. A close-up of the damage, or of the label showing the wrong item or size
3. The outer package, with the shipping label visible

We arrange a free pickup and send a replacement or a full refund, whichever you prefer. Nothing is deducted.

Manufacturing defects: 30 days

Some faults only show up once a piece is worn or washed. If a seam opens, embroidery comes loose, a snap or button comes off, or the fabric has a hole or flaw, tell us within 30 days of delivery. It is covered even if the item has been worn or washed, as long as it was washed as the care label says. Send us photos of:

1. The whole item, laid flat
2. A close-up of the problem
3. The size and care label

We arrange a free pickup and send a replacement or a full refund, whichever you prefer. Nothing is deducted. Normal wear and tear isn't covered, and neither is damage from washing or drying against the care label.

We use your photos to raise the issue with our courier or production partner. Refunds for damage, defects or wrong items are processed after the item reaches us and is checked. If we find no damage or defect, we'll tell you, and either treat it as a change-of-mind return (if it meets the conditions above) or send it back to you at our cost.

Late delivery

Orders usually arrive within 4 to 7 business days of dispatch. Some remote PIN codes can take up to 12. If your order hasn't reached you within 12 business days of dispatch, you can cancel it for a full refund. If it arrives after that, you can return it for a full refund, with a free pickup and no fee. This doesn't apply to delays caused by events outside our or our courier's control, such as floods, strikes or government restrictions.

Change of mind returns

If you simply no longer want the item, we still collect it from your door. A flat ₹100 reverse pickup fee is deducted from your refund, whatever the order value. Choosing an exchange instead of a refund waives this fee.

How to start a return or exchange

WhatsApp us on +91 81899 66999, or write to us through beluboo.com/pages/contact. Include your order number, whether you want an exchange or a refund, and photos where they're needed. We'll give you a request number so you can track it, confirm your request and schedule a pickup, usually within 2 business days.

If our courier can't pick up from your PIN code, we'll ask you to courier the item to us. For a size exchange, a manufacturing defect, damage in transit, a wrong item or a late delivery, we reimburse up to ₹100 of the courier cost on proof of shipping.

Refunds and timelines

Once your return reaches us, we check it within 2 business days. If it's approved, we start your refund within 3 business days, to your original payment method, less the ₹100 fee where it applies. Your bank may take 5 to 7 business days to show it.

Cancelling an order

You can cancel any order before it is dispatched and we refund you in full, with no fee. Once an order has shipped, it is handled as a return.

A few special cases

Mittens & Socks Set: for hygiene reasons, it can be returned only if it is damaged, defective, the wrong item or delivered late.
Newborn Gift Set: change-of-mind returns must include the complete set. If one piece is defective, we replace that piece.
Free Belu Tee: if a return takes your order below ₹1,900, please send the free Belu Tee back with it, or ₹550 will be deducted from your refund.

What we can't accept

Gift cards, and items returned for size or change of mind outside the 7-day window or not in their original condition.

Questions or complaints

Customer care: +91 81899 66999 (call or WhatsApp) · care@beluboo.com
Grievance officer: Malarkodi Mani, Proprietor · care@beluboo.com · +91 81899 66999
We acknowledge every complaint within 48 hours and resolve it within one month.

beluboo (Prop. Malarkodi Mani), First Floor, 10, Selvapuram 3rd Street, Mannarai, Tiruppur, Tamil Nadu 641607